House Rules

Check-in Procedures

  • Check-in is at 3 PM.

  • Early Check-In can be provided, and it is subject to an extra charge and the hotel’s availability.
  • An official photo identification and a credit card, debit card, or cash deposit are required at check-in for any supplementary charges.

  • The hotel accepts cash and credit cards (Amex, Visa, and Master Cards).

  • No minimum stay condition, except during the peak periods (e.g. national public holidays, Easter, Christmas, New Year, months of July & August, etc.).

  • Smoking is not allowed in indoor areas.

  • Smoking is allowed in designated areas.

Check-out Procedures

  • Late Check-Out until 6 PM can be provided and it is subject to a charge of 50% of the accommodation type’s rate and the hotel’s availability.

  • Late Check-Out after 6 PM can be provided and it is subject to a charge of 100% of the accommodation type’s rate and the hotel’s availability.

Payment Policies

  • A credit card number, with a valid expiry date, is required to guarantee the reservation.

  • The hotel has the right to pre-authorize the guest’s credit card before the guest’s arrival to guarantee the reservation.

  • Upon Check-In, the full stay’s payment will be debited from the guest’s credit card.

  • The payment & cancellation policies may vary depending on the rate type (refundable or non-refundable), accommodation type (one or two-bedroom suite), seasonality (peak period or off-peak), and the hotel’s availability of suites.

  • The hotel has the right to change, at any time, the policies related to rates, reservations, payments, cancellations, no-shows, and early and late departures. Please ensure that you review all your reservations policies before proceeding with the payment.

Cancellation Policies

  • All year round, except during the peak periods: A free cancellation 24 hours before the guest’s arrival.

  • In case of cancellation within 24 hours, a one-night stay charge is applied.

  • Cancellation during the peak periods: A free cancellation 7 days before the guest’s arrival.

  • In case of cancellation within 7 days, the full stay’s charge is applied.

No-Show Policy

  • All year round, except during the peak periods: A one-night stay charge is applied.

  • No-Show, during the peak periods: The full-stay charge is applied.

Early Departure Policy

  • All year round, except during the peak periods: The early departure is free. No charge is applied.
  • Early departure during the peak periods: The full-stay charge is applied.

Kids & Children Policy

  • Azur One Eleven Hotel welcomes children of all ages.

  • Kids below six years old must be supervised and accompanied by their parents.

  • Kids below six years old are on a complimentary basis when sharing their parents’ suite on the same meal plan, with a maximum of 2 kids per suite.

  • Children between six and twelve years old are on a complimentary basis, for the suite accommodation when sharing their parents’ suite – with a maximum of 2 children per room – while their meals will be charged as follows:

    • The first child, sharing the parents’ suite, between six and twelve years old, is on a complimentary basis for both the accommodation and meals.
    • The second child, sharing the parents’ suite, between six and twelve years old, will be charged 50% of the accommodation rate for the meals.
    • Children as of twelve years old and above are considered adults.

Safety & Hygiene Standards

  • The hotel follows all sanitization practices of the accredited outsourced hygiene auditing company.

  • The hotel follows all sanitization practices of TÜV (3rd party expert – Global).

  • The hotel follows all safety protocols as directed by the local authorities.

  • The hotel is cleaned with disinfectants and the temperature of team members is regularly checked by the management

  • A first aid kit is available.

  • The doctor is on call upon request.

Azur One Eleven Hotel
KM 112 Alexandria – Marsa Matrouh Road, New Alamein City, North Coast, Egypt
Visit us

KM 112 Alexandria – Marsa Matrouh Road, New Alamein City, North Coast, Egypt

Phone us

Telephone: +2 046 410 0005
Reservations : +2 010 15 999 140

Email us

Email: oneeleven@azurhospitality.com
Reservations: oneeleven.res@azurhospitality.com